Gift and Gadget Guys - Questions we've been asked

A little bit about us

Who, what, where how?

Who are "The Guys"?

Where are you located?

Why should I buy from you?

Ordering

Safety First

How safe is it to order and pay online?

How ordering works

Payment Methods

Do I need an account to buy from you?

Can I change my order before it gets sent?

How do I know if my order was placed successfully?

Delivery

When How and How Long....

Where do you deliver too?

How long will it take to receive my purchase?

My parcel hasn't been delivered - what do I do?

Can I track the delivery of my order?

How much is shipping?

Who do you use for shipping?

How soon will my order get sent out?

Refunds and Returns

Sometimes things happen.....

Can I return my purchase if I don't like it or change my mind?

My order is damaged or faulty - what do I do?

If my item is faulty or damaged will you exchange or supply a refund?

What if I recieve the wrong item?

How do I return a purchase?

Privacy

Yes - we can keep a secret

Do you have a privacy policy?

Will I receive advertising emails from you?

Is my information secure?